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Self Check-in Manual
A guidance flow to support self check-in at each property. Follow the necessary steps promptly based on identity verification (passport receipt status).
STEP 1: Reply to Arrival Time Confirmation Message & Verify Passport Data
Before starting self check-in preparation, confirm the following items:
- Reply to arrival time confirmation message
Check if the guest has replied to the arrival time confirmation message sent by 18:30 - Passport photo receipt status
If passport photos have been sent, verify that photos for all guests are received- Submitted: Verify image clarity and required information (name / passport number / nationality / entry date) before proceeding to the next step
- Missing: Request immediate submission and communicate the deadline
STEP 2: Branching Based on Passport Receipt Status
If Passport Has Been Received
Reply to the email where passport information was sent with self check-in instructions.
Add the room number and key PIN code to the template.
*Do not use the self check-in box; use the key box located at each property
If Passport Has Not Been Received
- If you can send a message to the guest, send the template message
- Go to the property and prepare for self check-in
Important
Entry without receiving a passport violates the Hotel Business Act, so never send key information.